kippo

Legal

Privacy policy

Last updated: October 2026

Responsible party

For POPIA purposes, the responsible party is the operator of Kippo. [Owner TODO before launch: insert the operator's legal name and a contact address for information-officer requests.] This placeholder must be completed by the owner before launch; it is not legal advice.

What we collect

  • Account details: name, email address and, for organisers, a contact phone number.
  • Profile content you choose to add: alias, avatar, bio and gear list.
  • Adventure content: trips you create, join, review or discuss in group chat.
  • Basic technical data needed to run and secure the service.
  • Support requests: category, description, optional reply email, page and submission time; browser/device information only if you opt in.

How we use it

To show you adventures, let organisers and participants coordinate, send service messages about trips you're part of, prevent abuse, and improve the platform. We do not sell your personal information.

Who can see what

  • Your name, avatar and bio are visible to other signed-in members.
  • Your phone number and contact email are not public. An organiser's contact details are shared with a participant only when a paid booking requires it.
  • Group chat is visible to people who joined that adventure and its organiser.

Storage and security

Data is stored with our hosting and database providers under access rules that restrict each record to the people entitled to see it. No system is perfectly secure, so please use a strong, unique password.

Helper and support privacy

The KIPPO helper uses curated answers locally, without sending chats to an AI provider or storing conversation history. Support requests are stored separately for you and KIPPO admins. Chat transcripts, GPS coordinates and activity routes are not automatically attached. Request storage does not send an email.

[Owner TODO before launch: confirm support-request retention, deletion process and monitored privacy contact.]

Your choices

You can edit or remove profile details at any time. To request a copy of your data or deletion of your account, use Help & support while a monitored privacy contact remains an owner TODO. No automated account deletion is offered. Some records may be retained where we're required to keep them.

Contact

Questions about this policy: Help & support. [Owner TODO: supply a verified privacy contact address.]